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INVICTUS - France - Empathy and Effective Communication
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Victim's Perspective
Introduction & Definitions2 Topics -
Victim/survivor story11 Topics
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Impact of crime I - Victims' needs and rights6 Topics
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Impact of crime II – victims' trauma4 Topics
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Impact of trauma on the victim - 23 Topics|1 Quiz
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EmpathyIntroduction7 Topics
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The biology of empathy/social neuroscience3 Topics
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Empathy skills7 Topics|1 Quiz
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Effective CommunicationIntoduction1 Topic
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Communication Models3 Topics
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The Importance of Noise2 Topics
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Non-verbal communication6 Topics
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Barriers to Effective Communication5 Topics
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What is Effective Communication?5 Topics
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Active Listening4 Topics
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Effective communication skills: Pay attention to nonverbal signals / Keep stress in check5 Topics
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Effective communication with traumatized victims3 Topics|1 Quiz
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When communicating with others, we often focus on what we should say. Effective communication is less about talking and more about listening. Listening to understand not just the information being communicated, but also understanding the emotions the speaker is trying to convey.
Be engaged with what is being said – hear the subtle intonations in someone’s voice that tell you how that person is feeling.
Be engaged to better understand the other person, and also make that person feel heard and understood.
Be engaged to build a stronger, deeper connection between you and the speaker.
Here is a list of “Tips for becoming an engaged listener”.
Please explain each of the tips, and their contribution to effective communication