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Victim's Perspective
Introduction & Definitions2 Topics -
Victim/survivor story11 Topics
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Impact of crime I - Victims' needs and rights6 Topics
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Impact of crime II – victims' trauma4 Topics
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Impact of trauma on the victim - 23 Topics1 Quiz
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EmpathyIntroduction7 Topics
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The biology of empathy/social neuroscience3 Topics
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Empathy skills7 Topics1 Quiz
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Effective CommunicationIntoduction1 Topic
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Communication Models3 Topics
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The Importance of Noise2 Topics
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Non-verbal communication6 Topics
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Barriers to Effective Communication5 Topics
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What is Effective Communication?5 Topics
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Active Listening4 Topics
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Effective communication skills: Pay attention to nonverbal signals / Keep stress in check5 Topics
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Effective communication with traumatized victims3 Topics1 Quiz
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The spectrum of concern, describes the different degrees of effort, understanding and engagement one can have in relation to another person’s feelings and/or distress.
Exercise: Please arrange the 4 components of concern, based on the degree of effort, understanding and engagement – from the minimum (least effort, understanding and engagement) to the maximum (most effort, understanding and engagement).