Privacy Policy

Who we are

The Victim Support Hub (VSE Hub or VSH) was developed by Victim Support Europe to provide its members, victim support organisations, civil society, individual experts and other entities working in the field the opportunity to exchange knowledge and experiences on the rights and needs of victims. In doing so, it aims to connect stakeholders and facilitate virtual discussions and networking across borders.

Our website address is:

1. Data Protection Controller

According to Article 4(7) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), the data protection controller is:

Victim Support Europe
Rue Froissart 123-133
1040 Brussels

Victim Support Europe (we or us) is the leading European umbrella organisation advocating on behalf of all victims of crime. We process personal data in compliance with the GDPR. We strongly believe that data subjects have the right to control the use of their personal information, and that their privacy must be respected. This privacy and cookie policy is made as a part of information obligation under GDPR. We reserve the right to modify our Privacy Policy, which will be uploaded to our website. We advise you to review it to check any material changes.

2. What data we collect

We limit the processing of personal data to the strictly necessary. Your personal data is processed for specific purposes, which may very depend on the nature or type of interactions you have on the Victim Support Hub.

We only process personal data when we have a legal basis for doing so. For example, we collect personal data through the creation of your member profile with your consent. As you use the website, technical data will be collected by cookies, which you can enable or disable (see section on cookies). The processing of exact sets of data will depend on individual cases. For example, if a data subject contacts us by e-mail or through our contact form, the e-mail address and the full name, will be stored by our server.

Examples of data we may collect:

  • Full name
  • Email address
  • Photograph
  • Country
  • Company name
  • IP address
  • Areas of interest
  • Cookies session data

3. How we process data

The personal data collected will be stored in secure servers which are operated by trusted service providers (Microsoft, Google, WordPress). These trusted service providers will also administer our incoming and outgoing messages on the VSE Hub. We use reasonable administrative, technical, personnel and physical security measures to safeguard personal information in its possession against loss, theft and unauthorised use or modification. For example, we ensure that the data is encrypted both in transit and during storage.

Transmission of information via the internet is not completely secure. Please note that any unencrypted e-mails sent to us are not protected against unauthorised access during transmission. However, once we receive information from data subjects, we use procedures and security features to prevent any unauthorised access.

4. Right of data subjects

Data subjects have the right to access, request a copy of their personal information, erasure, restriction of processing, the right to file objections to processing and the right to data portability. Data subjects have also the right to request any inaccuracies in their personal information be corrected. Data subjects have the right to revoke their consent to data processing at any time.

If a data subject objects to data processing, we cease processing the personal data unless we have a compelling legitimate interest to process personal data that would outweigh the interests or rights of the data subject.

5. Data Storage and Retention

We ensure that your personal data will not be kept for longer than necessary to fulfil the purposes outlined in this privacy policy and to allow us to comply with our legal requirements.

After the period of data retention, limited personal data can be pseudonymised and retained for the statistical purposes. The remaining personal data collected will be erased. 

6. Data Sharing

We do not share or disclose personal data to third parties unless we are legally obliged to do so, or a data subject consents to such data transfer. Our authorised third-party service providers and partners will only receive personal data of data subjects, if this is necessary for delivery of our work output or for execution of any kind of relationship with data subjects.

Any such third-party service provider engaged by us is expected to fully comply with the requirements of the GDPR and this Privacy Policy.

Please find a list of third-parties’ services providers that may process your data depending on your utilisation of the VSE Hub here:

  • WordPress
  • Buddyboss
  • Learndash
  • WPForms

7. Data Protection Officer

Data subjects have the right to raise a complaint on how we have handled their personal data, request information on how their data is being processed and withdraw their consent by contacting our Data Protection Officer.

Data subjects may reach Victim Support Europe’s Data Protection Officer at [email protected] or at Rue Froissart 123-133, 1040-Bruxelles.

Complaints may also be lodged with the Belgian Data Protection Authority – Rue de la Presse 35, 1000 – Bruxelles.

8. Cookies

We use cookies to allow us to personalise customers’ visits to our website, keep track of their preferences and learn about the way they use the website, i.e. for statistical and analytical purposes. However, we honour do not track requests. We use cookies:

  • to provide certain basic features of the website;
  • to enhance the functionality of the website;
  • to help improve the performance of our website.

We require data subjects to accept or decline certain cookies by accepting or declining our Cookie Consent Notice when first accessing our website. Data subjects can accept or decline the following cookies:

  • necessary cookies;
  • preferred cookies;
  • statistics cookies;
  • marketing cookies.

By accepting and using our websites a data subject consents to our use of cookies as updated from time to time. Data subjects may access our Cookie Consent Notice to decline cookies at any time subsequently.

Additionally, data subjects may delete and block all cookies from any website, within their web browser settings if necessary. Restricting or deleting cookies will impact on the functionality of the website.

We embed videos from our official YouTube channel using a privacy-enhanced mode. YouTube will not store personally – identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

We have also included a number of features, which allow our users to share some of content via Facebook and Twitter. This does not set a cookie by itself, but if one is present, it will read it.

The cookies are stored for a period of two years unless data subjects clear their cache and the cookies themselves. For more information on cookies, please visit

9. Changes and modifications

We review our privacy policy regularly and when we do, we will upload the updated version to the Victim Support Hub. The latest effective date will be highlighted at the end of the Privacy Policy. The “effective date” will be revised every time there is an update to this Privacy Policy.

10. Contact us

If you have any questions regarding the processing of your personal data, please feel free to contact Victim Support Europe’s Data Protection Officer via [email protected].