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Victim's Perspective
Introduction & Definitions2 Topics -
Victim/survivor story11 Topics
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Impact of crime I - Victims' needs and rights6 Topics
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Impact of crime II – victims' trauma4 Topics
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Impact of trauma on the victim - 23 Topics1 Quiz
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EmpathyIntroduction7 Topics
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The biology of empathy/social neuroscience3 Topics
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Empathy skills7 Topics1 Quiz
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Effective CommunicationIntoduction1 Topic
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Communication Models3 Topics
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The Importance of Noise2 Topics
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Non-verbal communication6 Topics
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Barriers to Effective Communication5 Topics
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What is Effective Communication?5 Topics
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Active Listening4 Topics
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Effective communication skills: Pay attention to nonverbal signals / Keep stress in check5 Topics
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Effective communication with traumatized victims3 Topics1 Quiz
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Effective communication is more than just exchanging information. It is the understanding of the emotions and intentions behind the information.
To communicate effectively you need to:
- convey a message clearly
- Listen in a way that gains the full meaning of what is being said
- Listen in a way that makes the other person feel heard and understood.