INVICTUS - Croatia - Empathy and Effective Communication
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Victim's Perspective
Introduction & Definitions2 Topics -
Victim/survivor story11 Topics
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Impact of crime I - Victims' needs and rights6 Topics
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Impact of crime II – victims' trauma4 Topics
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Impact of trauma on the victim - 23 Topics|1 Quiz
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EmpathyIntroduction7 Topics
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The biology of empathy/social neuroscience3 Topics
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Empathy skills7 Topics|1 Quiz
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Effective CommunicationIntoduction1 Topic
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Communication Models3 Topics
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The Importance of Noise2 Topics
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Non-verbal communication6 Topics
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Barriers to Effective Communication5 Topics
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What is Effective Communication?5 Topics
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Active Listening4 Topics
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Effective communication skills: Pay attention to nonverbal signals / Keep stress in check5 Topics
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Effective communication with traumatized victims3 Topics|1 Quiz
Participants 1266
You are going to watch a short video, explaining the experience of trauma and the impact of the traumatic experience, from a unique perspective. We call it the ‘Sunburns approach’.
Here are some of the things victims say when they are asked how they feel:
Victim-centered approach
The victim-centered approach is defined as the systematic focus on the needs and concerns of a victim to ensure the compassionate and sensitive delivery of services.
A victim-centered approach seeks to minimize re-traumatisation associated with the criminal justice process by providing the support of victim advocates and service providers, empowering survivors as engaged participants in the process, and providing survivors an opportunity to play a role in seeing their offenders brought to justice.
Too often, victims are required to wait for long periods of time for critically needed services. Service providers assist large numbers of victims with limited resources to address all their needs. Heavy caseloads can often take the focus off the victim’s need for sensitive treatment. When law enforcement, prosecution, service providers, or other professionals are involved in a case, the needs of victims must remain central in the process.
In a victim-centered approach, the victim’s wishes, safety, and well-being take priority in all matters and procedures.
Victim-centered approach – Core values and beliefs:
Benefits of victim-centric approach:
Final words
Trauma informed approach
A trauma-informed approach strives to provide programs and services which avoid retraumatizing people, while supporting their movement towards resilience, recovery and wellness.
Being a victim of crime might leave the person feeling anxious, angry, depressed and in some cases the person may suffer from post-traumatic stress disorders.
Experience has shown that victims are more likely to cope effectively with the emotional consequences of crime and make a good recovery if they are provided with an early opportunity to talk openly and in confidence about their reactions.
It is crucial to demonstrate empathy and be able to communicate effectively with victims – in order to encourage victims to open up, share their experience and information which will promote providing the support they need.