Effective Communication Quizz

When a victim keeps on speaking for an extended period of time, the helper (support worker) will get exhausted and won’t be able to keep track of everything the victim is conveying.

True

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False

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Which are the main elements of the process of communication?

Channel, receiver, sender, noise

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Phone, Text message, Email

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Newspapers, Radio, Television

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Eyes, Ears, Mouth

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Which of the following will Not help you overcome barriers created by victim’s inability to focus due to high level of emotion/PTSD?

Attempt foremost to communicate trust, support, and confidence

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Calm the victim

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Let the victim know that feelings of anger, distress, and frustration are not productive and will affect your ability to help them

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Be willing to repeat information several times, as well as to listen to a victim who repeats information or questions

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When you are talking with someone much older than you, your ages can be a barrier of effective communication.

True

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False

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Which of the following is one of the 3 Rs of active listening?

React.

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Restructure.

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Reassure.

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Respond.

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Which of the following is NOT an example of physiological noise?

The color of the room

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Hunger

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Comfortable furniture

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A headache

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Who is responsible for the encoding of the message?

Sender

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Receiver

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Channel

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Which of the following is false?

Non-verbal communication cannot be vocal

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Most of our communication is non-verbal

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Most of the non-verbal communication is facial expression

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Crying is non-verbal communication

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Why was the Shannon-Weaver model criticized?

Because it didn’t consider the effect of noise

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Because it assumed that communication always occurred linearly

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Because it assumed that communication is a reciprocal process between an encoder and a decoder

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Which of the following common barriers to effective communication with victims was NOT mentioned in the module?

Victim's trauma

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Victim's reluctance to report the crime

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Victim's lack of focus

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Victims' distrust of certain professions

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Which of the following is part of the 7 Cs of communication?

Courteous

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Compassionate

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Courageous

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Competent

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One of the ‘Tips for becoming an engaged listener’ is to provide feedback. Which of the following is NOT part of the recommended actions?

Saying: “What I’m hearing is”

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Express what the speaker’s words mean to you

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Saying: “Sounds like you are saying”

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Repeat what the speaker has said verbatim

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Why is it important to keep stress in check?

When you are calm you can remain silent

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When you are calm you can calm the other person

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When you are calm you can make better decisions

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Which of the following is Not a way to enhance effective communication by reading and using nonverbal communication?

Be aware of individual differences of nonverbal communication gestures

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Adjust your nonverbal signals according to the speaker

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Look at nonverbal communication signals as a group

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Avoid negative body language

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Which of the following will NOT be achieved by understanding and using nonverbal communication?

Connect with others

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Express your effective communication

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Navigate challenging situations

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Build better relationships at work

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INVICTUS – Portugal – Formação Online em Empatia e Comunicação Eficaz

PERSPETIVA DA VÍTIMA

Participants 1266

Ruben Dos Santos May 19, 2026

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