Active listening

Active listening is a structured form of listening and responding to another person – involves listening not only with the ears but also with the eyes and other senses and an awareness of body language.

How do you Actively listen?

To actively listen, you need to do the 3 Rs:

Active listening – example of practice  

Here is an example of how you practice Active listening. Detective Helen Williams, UK Police Force, has 30 years of experience working as a Family Liaison Coordinator. She shares some tips on how to actively listen to victims.