Victim's Perspective
Introduction & Definitions2 Topics- Victim/survivor story11 Topics
- Impact of crime I - Victims' needs and rights6 Topics
- Impact of crime II – victims' trauma4 Topics
- Impact of trauma on the victim - 23 Topics1 Quiz
- EmpathyIntroduction7 Topics
- The biology of empathy/social neuroscience3 Topics
- Empathy skills7 Topics1 Quiz
- Effective CommunicationIntoduction1 Topic
- Communication Models3 Topics
- The Importance of Noise2 Topics
- Non-verbal communication6 Topics
- Barriers to Effective Communication5 Topics
- What is Effective Communication?5 Topics
- Active Listening4 Topics
- Effective communication skills: Pay attention to nonverbal signals / Keep stress in check5 Topics
- Effective communication with traumatized victims3 Topics1 Quiz
Participants 1770
Lesson Progress
0% Complete
Active listening is a structured form of listening and responding to another person – involves listening not only with the ears but also with the eyes and other senses and an awareness of body language.
How do you Actively listen?
To actively listen, you need to do the 3 Rs:
Active listening – example of practice Â
Here is an example of how you practice Active listening. Detective Helen Williams, UK Police Force, has 30 years of experience working as a Family Liaison Coordinator. She shares some tips on how to actively listen to victims.