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INVICTUS - Bulgaria - Empathy and Effective Communication

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  1. Victim's Perspective

    Introduction & Definitions
    2 Topics
  2. Victim/survivor story
    11 Topics
  3. Impact of crime I - Victims' needs and rights
    6 Topics
  4. Impact of crime II – victims' trauma
    4 Topics
  5. Impact of trauma on the victim - 2
    3 Topics
    |
    1 Quiz
  6. Empathy
    Introduction
    7 Topics
  7. The biology of empathy/social neuroscience
    3 Topics
  8. Empathy skills
    7 Topics
    |
    1 Quiz
  9. Effective Communication
    Intoduction
    1 Topic
  10. Communication Models
    3 Topics
  11. The Importance of Noise
    2 Topics
  12. Non-verbal communication
    6 Topics
  13. Barriers to Effective Communication
    5 Topics
  14. What is Effective Communication?
    5 Topics
  15. Active Listening
    4 Topics
  16. Effective communication skills: Pay attention to nonverbal signals / Keep stress in check
    5 Topics
  17. Effective communication with traumatized victims
    3 Topics
    |
    1 Quiz
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Paralinguistics refers to vocal communication that is separate from actual language. This form of nonverbal communication includes factors such as tone of voice, loudness, inflection, and pitch.

Consider the powerful effect that tone of voice can have on the meaning of a sentence. When said in a strong tone of voice, listeners might interpret a statement as approval and enthusiasm. The same words said in a hesitant tone can convey disapproval and a lack of interest.