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INVICTUS - Bulgaria - Empathy and Effective Communication
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Victim's Perspective
Introduction & Definitions2 Topics- Victim/survivor story11 Topics
- Impact of crime I - Victims' needs and rights6 Topics
- Impact of crime II – victims' trauma4 Topics
- Impact of trauma on the victim - 23 Topics|1 Quiz
- EmpathyIntroduction7 Topics
- The biology of empathy/social neuroscience3 Topics
- Empathy skills7 Topics|1 Quiz
- Effective CommunicationIntoduction1 Topic
- Communication Models3 Topics
- The Importance of Noise2 Topics
- Non-verbal communication6 Topics
- Barriers to Effective Communication5 Topics
- What is Effective Communication?5 Topics
- Active Listening4 Topics
- Effective communication skills: Pay attention to nonverbal signals / Keep stress in check5 Topics
- Effective communication with traumatized victims3 Topics|1 Quiz
Participants 1770
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The spectrum of concern, describes the different degrees of effort, understanding and engagement one can have in relation to another person’s feelings and/or distress.
Exercise: Please arrange the 4 components of concern, based on the degree of effort, understanding and engagement – from the minimum (least effort, understanding and engagement) to the maximum (most effort, understanding and engagement).