Victim's Perspective
Introduction & Definitions2 Topics- Victim/survivor story11 Topics
- Impact of crime I - Victims' needs and rights6 Topics
- Impact of crime II – victims' trauma4 Topics
- Impact of trauma on the victim - 23 Topics1 Quiz
- EmpathyIntroduction7 Topics
- The biology of empathy/social neuroscience3 Topics
- Empathy skills7 Topics1 Quiz
- Effective CommunicationIntoduction1 Topic
- Communication Models3 Topics
- The Importance of Noise2 Topics
- Non-verbal communication6 Topics
- Barriers to Effective Communication5 Topics
- What is Effective Communication?5 Topics
- Active Listening4 Topics
- Effective communication skills: Pay attention to nonverbal signals / Keep stress in check5 Topics
- Effective communication with traumatized victims3 Topics1 Quiz
Participants 1770
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The Sender:
- Encodes the message and transmits it along the communication channel.
The Receiver:
- Receives the message, decodes it and gives feedback.
Decoding:
- Communication aspects: words, content, subtext, attitudes, prior knowledge, a glance, body language, silence.
Feedback:
- Any response from the receiver to the sender about the message that serves as a basis for future action (a nod, facial expression, a word).