Victim's Perspective
Introduction & Definitions2 Topics- Victim/survivor story11 Topics
- Impact of crime I - Victims' needs and rights6 Topics
- Impact of crime II – victims' trauma4 Topics
- Impact of trauma on the victim - 23 Topics1 Quiz
- EmpathyIntroduction7 Topics
- The biology of empathy/social neuroscience3 Topics
- Empathy skills7 Topics1 Quiz
- Effective CommunicationIntoduction1 Topic
- Communication Models3 Topics
- The Importance of Noise2 Topics
- Non-verbal communication6 Topics
- Barriers to Effective Communication5 Topics
- What is Effective Communication?5 Topics
- Active Listening4 Topics
- Effective communication skills: Pay attention to nonverbal signals / Keep stress in check5 Topics
- Effective communication with traumatized victims3 Topics1 Quiz
Participants 1770
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Although some situations may be stressful, it is important to manage your emotions, think on your feet, and effectively communicate under pressure.
Only when you are in a calm, relaxed state, you will be able to know whether the situation requires a response, or whether the other person’s signals indicate it would be better to remain silent.
If you can quickly relieve stress and return to a calm state, you will also help to calm the other person as well.